This is how we operate

DIGITAL SERVICES

The Digital Services Unit leads DeLaval’s transition to offer more digital services to bring unique value to dairy farmers, dealers, partners and its own organisation. These new services will support customers in making better use of their equipment as well as farm and cow data, to run more sustainable and profitable dairy operations. They will support dealers and DeLaval to improve customer support and internal efficiency.

Jonas Hällman
Acting Executive Vice President Digital Services

PRODUCT MANAGEMENT & DEVELOPMENT

The Product Management & Development Unit has the responsibility to develop innovative and leading-edge solutions for dairy farmers around the world. The focus is on milking equipment, feeding and effluent handling, as well as various solutions for improved animal welfare and animal health, including smart solutions and technology (e.g., artificial intelligence) for cow monitoring and milk analysis.

Magnus Berg
Executive Vice President Product Management & Development

SUPPLY CHAIN

The Supply Chain organisation focuses on creating efficiency and end customer benefits. The Supply Chain should combine our global ways of working with regional closeness, and data should be transparent across the entire supply chain. We will continue to optimise and redesign our global footprint – for both sustainability and transport cost reasons.

John-Erik Hermanson
Executive Vice President Supply Chain

CLUSTER AMERICAS

Cluster Americas aims to deliver a total customer experience by working as a team with its dealers – independent and owned. Innovative solutions to address farmers’ challenges of animal welfare, food safety, farm profitability and work efficiency are key. Specific focus areas include, growth-­oriented herds, excellent channel management, optimise milk production cost and being easy to do business with.

Fernando Cuccioli
Executive Vice President Cluster Americas

CLUSTER EMEA

Cluster EMEA continues to focus on supporting customers with innovative solutions to help drive the development of more sustainable dairy farms. Special attention is given to customers seeking productivity gains by using new technology and automation to analyse data for improved farm efficiency. Services to help customers get the most out of their equipment, such as In-Service All-Inclusive™, are also important.

Jonas Hällman
Executive Vice President Cluster EMEA as of April 1, 2021

Cluster ASIA PACIFIC

Cluster Asia-Pacific covers a large geography with dairy farms ranging from small backyard farms, pasture-based systems, to very large farms with financial investors. This places different demands on the product assortment, channels and service capabilities. The main contributor to excellent customer service is outstanding products, topmost service presence, efficient channels, and high-level automation capabilities.

Johan Ledel
Executive Vice President Cluster Asia Pacific